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| Policies and General Information |
JTM’s Hot Rod Shop, LLC
First Time Customers - All first time customers paying by credit card must have their first order shipped to the billing address of the credit card. Future orders may be shipped to a separate address provided the first shipment has been received at the billing address.
Ordering Information - Please make certain you are ordering the correct parts you need. A 20% restocking charge applies to all returned parts ordered incorrectly. No installed part will be accepted for return. Absolutely no electrical parts are refundable exchange only. No C.O.D. return orders will be accepted by JTM’s Hot Rod Shop. Please call, write or fax if you wish to return a misordered item or items.
Pricing, Terms, Conditions – JTM’s Hot Rod Shop reserves the right to change all prices, terms, specifications and other information without notice. Please call or write us if you have any questions or you feel there is a discrepancy.
Guarantee/Warranty - All our units are guaranteed for 30 days from date of purchase, to be free of defects in materials and workmanship. This guarantee is void in the event of misuse, neglect, improper installation or misdiagnosis. Absolutely, no electrical parts are refundable. We reserve the right to exchange any electrical item after it is returned to us and inspected by us. No C.O.D. return orders will be accepted by JTM’S HOT ROD SHOP Any suspected defective item must be authorized prior to return and shipping must be prepaid by customer.
Returns - All returns MUST have n Return Merchandise Authorization # written clearly on the outside of the box. Returns sent to JTM’S HOT ROD SHOP without an RMA # clearly written on the outside of the box will be refused. Return merchandise found not to be defective is subject to return to the customer and refund denied. Please contact your customer service representative if you have any questions or need an RMA number for return.
Payment - We accept Visa, MasterCard, American Express and Discover credit cards, Money Orders, Certified Funds. Personal and company checks accepted for mail order orders only. Orders paid by credit card or certified funds will be shipped immediately, checks or money orders may be held 10-15 business days pending check clearance before shipping. There will be a $30.00 service charge on any returned checks. Stop payment will constitute legal action and/or collection. All orders require shipping prepayment.
Shipping – JTM’s use’s United Parcel Service (UPS) in most cases. United Parcel Service will not ship to a Post Office Box. Shipping and handling rates must be included on all prepay orders to avoid additional C.O.D. charges.
Damage/Shipping Claims - Make certain you inspect all packages in the presence of the driver/carrier. If you receive a package that has been damaged or opened, make a claim with the driver/carrier at that time. All claims of loss, concealed damage, damage or other destruction must be made by you with the carrier. Save all boxes and packing materials as the carrier may want to inspect it. JTM’s apologizes for this inconvenience - but this is a UPS shipping policy. Any shortages not the fault of the carrier must be reported within 5 days of receiving order. No exceptions allowed.
Back Orders - Listings in the catalog do not imply availability. Always include your daytime telephone number, email and your address to prevent delays in your order. If items are out of stock when you place your order, we will file your order in a special back order file, which is reviewed on a daily basis. We will ship as soon as possible unless you specify otherwise.
Product Changes - JTM’s Hot Rod Shop reserves the right to make changes and improvements in our products without incurring any liability to include these in any products previously manufactured or sold.
Core Charges/Deposits - The purpose of a core deposit / charge is to insure the return of rebuildable parts. Your deposit will be promptly refunded when we receive your complete, rebuildable core. A copy of your original purchase invoice must accompany your core. No refund will be issued for damaged, broken, disassembled or incomplete cores. No exceptions will be allowed. All cores must be prepaid by customer and returned within 30 days of purchase and must have a Return Merchandise Authorization # written clearly on the outside of the box to obtain full core value. Cores not returned within 30 days will receive only one half (1/2) of core value. Unless cores are returned within a timely fashion, other customers will have to wait. JTM’s appreciates your cooperation and understanding.
Sales Tax - California residents must include 7.75% State Sales Tax.
Liability - JTM’s Hot Rod Shop, the seller, hereby expressly disclaims all warranties, either expressed or implied or merchant ability of fitness for a purpose. JTM’s Hot Rod Shop neither assumes nor authorizes any other person to assume any liability in connection with the sale of this merchandise. JTM's Hot Rod Shop will not be held liable for any personal loss of life, property, injury or damages caused by the use or misuse of the products we sell or manufacture. Sellers and manufacturers only obligation shall be to replace such quantity of the product proved to be defective by JTM’s Hot Rod Shop. Neither the seller nor manufacturer shall be liable for any loss, injury or damage, direct or consequential, arising out of the use of, or the inability of product. After use, the user shall assume all risk and liability whatsoever in connection thereof.
NOTICE: JTM’s Hot Rod Shop catalog or pricing contains proprietary information that is not to be copied or reproduced or otherwise compromised without the specific written consent of JTM’s Hot Rod Shop. All rights are reserved and infringement will result in legal action. |
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JTM's Hot Rod Shop, LLC.
23143 Temescal Canyon Road, Suite D
Corona, California 92883
866.719.1777 |
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